Privacy Policy for CueMate

1. Introduction

Welcome to CueMate ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

2. Information We Collect

2.1 Information You Provide

• Profile Information: Name, age, location, photos, bio, interests, and preferences
• Authentication Data: Email address, and Google or Facebook account information (if using social sign-in)
• Communication Data: Messages, photos, and files shared in conversations
• Preferences: Matching preferences, search criteria, and app settings

2.2 Information We Collect Automatically

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App usage patterns, features used, time spent in app
• Location Data: General location (city/region) for matching purposes
• Log Data: IP address, access times, and app performance data

3. How We Use Your Information

3.1 Core App Functionality

• Create and manage your profile
• Match you with other users based on taste, preferences, and location
• Enable messaging and communication between users
• Provide customer support and respond to inquiries

3.2 App Improvement

• Analyze usage patterns to improve app features
• Develop new features and functionality
• Ensure app security and prevent fraud

3.3 Communication

• Send you important app updates and notifications
• Respond to your support requests
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 With Other Users

• Your profile information is visible to other users based on your privacy settings
• Messages and media shared in conversations are visible to the intended recipients

4.2 With Service Providers

• Supabase: Database and authentication services
• Google & Facebook: Authentication services (social sign-in)
• AI & translation providers: Processing used for taste-based matching and in-chat translation
• Cloud storage & delivery: Photo and file storage and delivery

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes
• Protect our rights and safety
• Prevent fraud or security threats
• Respond to government requests

5. Data Security

We implement appropriate security measures to protect your personal information, including encryption of data in transit and at rest, access controls and authentication, and secure data storage practices.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

7. Your Rights and Choices

• View and update your profile information
• Control your privacy settings
• Delete your account and data
• Opt out of marketing communications
• Request a copy of your personal data in a portable format

8. Children's Privacy

Our app is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@cuemate.me
Company: Marst Pty Ltd